Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the House Records platform, including the mobile application (iOS and Android), web portal, and all associated services (collectively, the "Platform"), operated by Computer Basics Australia Pty Ltd ("we", "us", or "our").

By creating an account or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree, you must not access or use the Platform.

These Terms are governed by the laws of Australia, and comply with applicable Australian federal legislation including:

• Competition and Consumer Act 2010 (Cth) — Schedule 2: Australian Consumer Law (ACL)
• Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
• Electronic Transactions Act 1999 (Cth)
• Spam Act 2003 (Cth)
• Copyright Act 1968 (Cth)

In these Terms, the following definitions apply:

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and non-sublicensable licence to access and use the Platform for your personal, household, property management or business property management purposes.

The Platform provides:

• Multi-property management and document storage through our mobile applications (iOS and Android) and web portal; storage, organisation and retrieval of property-related records, documents, photographs and information;
• Property maintenance, warranty, insurance and asset record management tools; and
• Other features and services made available from time to time.

If you download or access the Platform through the Apple App Store or Google Play Store, you acknowledge that:

• (a) these Terms are between you and House Records and not with Apple Inc. or Google LLC;
• (b) your use of the Platform must comply with the applicable terms, conditions and policies of the relevant app store;
• (c) subscriptions, billing, cancellations and refunds processed through the Apple App Store or Google Play Store may be subject to the rules and procedures of that app store; and responsibility for processing payments, cancellations and refunds in accordance with its policies.
• (d) nothing in these Terms limits any rights or remedies you may have under applicable law, including the Australian Consumer Law.

Where a subscription is purchased through the Apple App Store or Google Play Store, the relevant app store may have primary responsibility for processing payments, cancellations and refunds in accordance with its policies.

Additional Platform features include:

• QR code generation and authenticated scanning for secure property record access
• Media and document upload, categorisation, and retrieval (photos, videos, files)
• Secure Ownership Transfer functionality with verification and audit trail
• Shareable, authenticated links for Third-Party Stakeholders (insurers, lenders, conveyancers)
• Cloud-based storage via established providers (AWS)

The Platform requires internet connectivity. No offline functionality is supported. The Platform is available in English only.

We are committed to protecting your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

• Ownership Transfer of property records is available to verified Account holders only. Both the transferring party and the receiving party must hold verified Accounts on the Platform.
• An Ownership Transfer is initiated via a secure verification code and email confirmation process. Once confirmed and accepted by both parties, the transfer is final.
• We maintain an Ownership Transfer history and audit trail for all transferred records. This history is accessible by both the current and previous record owners.
• We are not responsible for any errors, disputes, or losses arising from an Ownership Transfer initiated by you. You are solely responsible for ensuring the accuracy of the recipient's details before completing a transfer.
• We do not verify or validate the legal title to any real property. The Platform records are informational only and do not constitute proof of legal ownership of any real property under Australian law.

• You may share authenticated links with Third-Party Stakeholders to grant them access to specific property records.
• You are responsible for managing who you grant access to and for revoking access when no longer required.
• Third-Party Stakeholders access records subject to our Terms and any access controls you apply. We are not liable for how Third-Party Stakeholders use the information you share with them.
• You acknowledge that sharing property records with any third party is your decision and is done at your own risk.

• Access to certain features of the Platform may require payment of a subscription fee or one-time fee as set out on our website or in-app pricing pages.
• All fees are quoted in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) where applicable, as required by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Fees are non-refundable except as expressly required by the Australian Consumer Law or as otherwise stated in these Terms.
• We may change our subscription fees from time to time by providing at least 30 days' prior written notice to your registered email address or through the Platform.
• Any fee increase will apply: (a) for monthly subscriptions, from the start of the next billing period following the notice period; and (b) for annual or other fixed-term subscriptions, from the first renewal date occurring after the notice period, unless you expressly agree to the new fees earlier.
• If you do not agree to the new fees, you may cancel your subscription before the fee increase takes effect. If you cancel for this reason, you will not be charged the increased fee and no cancellation penalty will apply.
• Your continued use of the Platform after the fee increase takes effect constitutes acceptance of the new fees.
• We do not make payments to third-party providers (e.g., cloud hosting, SMS gateways). Any third-party services you integrate must be separately contracted and paid for by you.

• Under the ACL, you may have the benefit of consumer guarantees in respect of services supplied through the Platform. These guarantees cannot be excluded.
• If you are a consumer under the ACL and we fail to comply with a consumer guarantee, you may be entitled to a remedy under the ACL, including repair, replacement, refund, or compensation for loss or damage.
• To the extent permitted by law, our liability for failure to comply with a consumer guarantee in relation to services that are not of a kind ordinarily acquired for personal, domestic, or household use is limited to: (a) the re-supply of the services; or (b) payment of the cost of having the services re-supplied.

• All intellectual property rights in the Platform, including its software, design, trademarks, logos, and content (excluding your Property Data), are owned by or licensed to us and are protected under the Copyright Act 1968 (Cth) and other applicable Australian laws.
• You are granted a limited, non-exclusive, non-transferable licence to use the Platform for your personal or business property management purposes. No other rights are granted.
• You must not copy, modify, reverse-engineer, decompile, or create derivative works from any part of the Platform without our express written consent.
• Third-party tools, libraries, and services integrated into the Platform remain subject to their own respective licensing terms.
• If you believe any content on the Platform infringes your copyright, please contact us at info@houserecords.com.au.

• We aim to ensure the Platform is available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted availability and reserve the right to perform scheduled or emergency maintenance.
• We will endeavour to provide at least 24 hours' prior notice for scheduled maintenance where practicable.
• We are not liable for any loss arising from planned or unplanned Platform downtime.

• We encourage you to contact us first at info@houserecords.com.au to resolve any concern or complaint informally.
• If a dispute cannot be resolved informally within 30 days, the parties agree to attempt mediation through a mutually agreed mediator before commencing legal proceedings.
• These Terms are governed by the laws of Tasmania, Australia. If a dispute arises, you may bring proceedings in any Australian court or tribunal that has jurisdiction under applicable law. We may bring proceedings in any Australian court that has jurisdiction.
• Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.
• Nothing in this clause prevents you from making a complaint to a relevant regulatory authority, including the ACCC, OAIC, or a state/territory consumer affairs agency.

• By registering, you consent to receiving electronic communications from us in connection with your Account and the Platform services, in accordance with the Electronic Transactions Act 1999 (Cth).
• We will comply with the Spam Act 2003 (Cth) in all commercial electronic messaging. You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us at info@houserecords.com.au.
• Transactional and account-related messages (e.g., security alerts, ownership transfer notifications) cannot be opted out of while your Account remains active.

• We may amend these Terms from time to time. If we make a material change to these Terms, we will provide at least 30 days' prior notice by email to your registered email address, through the Platform, or by other reasonable means.
• If you do not agree to a material change, you may stop using the Platform and close your Account before the change takes effect. Continued use of the Platform after the effective date of the change constitutes acceptance of the revised Terms.
• We may make changes with immediate effect where reasonably necessary to comply with applicable law, protect the security or integrity of the Platform, prevent fraud or harm, or address urgent operational issues.
• If you do not agree to the updated Terms, you must stop using the Platform and close your Account.